Streamline your customer and technical support
“Which oil?” – the lubricants recommendation challenge. With an ever-increasing number of equipment models and applications: providing accurate and effective customer and technical support has never been more demanding.
In both B2B and B2C arenas, the task of lubricants data gathering is primarily to answer the essential question, "Which oil?". With ever-changing OEM specifications, providing an accurate answer confidently from a customer or technical support perspective is more difficult than ever.
OATS has identified a number of key challenges:
- How to meet the demand for fast, accurate responses to the question "Which oil?"
- How to afford the cost, time and personnel resources required to compile and maintain accurate lubricants data in-house
- How to meet the need for flexibility of data format, whether online or in print, for B2B or B2C
- How to enhance and maintain the quality of customer service and technical support to retain a competitive advantage
- How to form partnerships in lubes data supply and management which allow you to focus on core business
Meeting these challenges requires efficient and agile lubricant data solutions. This is why many businesses, from the largest oil producers, through international and national lubricant and equipment manufacturers, right down to smaller distributors and local oil companies, have formed successful partnerships with us at OATS to develop systems that have maximised the value of their data for customer, sales and marketing support and thus streamlined customer and technical support tasks.
Streamline your customer and technical support with the help of the EARL lubricants database...
